need help?
Below you'll find the most frequently asked questions. Is your question not listed? Our customer service team is available 24/7 to help you. Send your message to support@bymissi.com or fill out the contact form at the bottom of the page.
Frequently Asked Questions
Application & Removal
How do I best apply MISSI gel covers?
Don't worry, MISSI Gel Covers are super easy to apply!
Watch our step-by-step video tutorial to see how to apply the gel covers perfectly for a professional result.
Pay close attention to whether your nails fall under "short" or "long." We recommend a slightly different technique for each length. This way, you'll get the most beautiful and long-lasting result.
We also have short videos with the best tips & tricks, so you know exactly which common mistakes you can avoid.
How do I remove the gel covers?
It's easy! Use Missi's Remover Oil and apply it along the edges of the covers .
Gently massage the oil in so that it can be absorbed well under the covers.
Then carefully remove the covers from the side with a wooden hoof stick by making a slight rotating (twist) movement .
This way your natural nails stay healthy, strong and undamaged .
🎥 Watch our video instructions for a step-by-step explanation!
Shipping & Delivery
When can I expect my package from MISSI?
All orders placed before 5pm (Central European Time, Amsterdam) will be shipped the same day (Monday to Friday).
For the Netherlands and Belgium, the delivery time is usually 1–2 working days .
For countries outside the Netherlands and Belgium, delivery usually takes 2–4 working days , depending on your location.
You can track your order using the track & trace code you received by email.
Is it taking longer than expected or are you unsure about the status? Feel free to contact us at support@bymissi.com with your order number , and we'll be happy to check it for you.
What are the shipping costs?
Shipping costs within the Netherlands are €4.95.
For Belgium and Germany the shipping costs are €5.95 .
For the rest of the European Union, shipping costs are €9.95 .
Orders above €75 are shipped free of charge .
My package is marked as 'delivered', but I haven't received anything - what now?
Unfortunately, it can happen that the delivery service indicates your package has been delivered even though you haven't received it yet. In most cases, the package will reappear within 7 days – often with your neighbors .
Have you also checked the track & trace code?
Please complete these steps first:
- Check the track & trace for the latest delivery time and any comments from the delivery person.
- Check with your neighbors , housemates , your mailbox and any agreed delivery location .
- Check whether your parcel has been taken to a collection point .
- Please wait another 24 hours : sometimes a shipment is scanned as “delivered” a little too early.
Still not found after 7 days?
Please contact our customer service at Support@bymissi.com with your order number and track & trace code . We'll work with you right away to find a solution.
Returns & Refunds
How can I return my order?
Not completely satisfied and want to return your package? You can register your return with our customer service within 14 days of receipt .
Send an email to support@bymissi.com with your order number (and the reason for your return). We'll be happy to help and send you the return instructions to make the process quick and easy .
The return costs are €5.95 , which will be deducted from the amount to be refunded .
In case of an incorrect delivery or damaged product , Missi will fully cover the return costs .
💡 Tip: Always keep your shipping receipt and tracking number until your refund has been processed.
There's something wrong with my order, what should I do?
Do you have a question about your order or is something wrong? Please email us at support@bymissi.com with your order number (and photos and track & trace, if applicable). Our customer service team will be happy to help and find a solution right away .
How and when do I receive my refund from Missi?
Once we have received and inspected your return , your refund will be processed within 5 to 10 business days via the same payment method you used to make your order.
You will automatically receive an email confirmation once the refund has been processed.
Please note: depending on your bank or payment provider, it may take a few days for the amount to appear in your account.
If you haven't received your refund after 10 business days, please contact our customer service at support@bymissi.com — we're happy to help.
Change or cancel order
Can I cancel or change my order after I've placed it?
If you'd like to change or cancel anything after placing your order, please email support@bymissi.com as soon as possible with your order number and the details you'd like to change/cancel.
- Not yet processed or shipped? We'll do our best to change or cancel your order.
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Already packed or shipped? In that case, changes are usually no longer possible. You can, however, return your package after receipt according to our returns policy .
Please note: we process orders quickly (on working days and often the same day for orders placed before 5pm CET), so changes are not always possible.
What should I do if my order is incomplete or contains the wrong product?
Is your order incomplete or did you receive the wrong product ? Please contact our customer service as soon as possible at support@bymissi.com with your order number and, if possible, photos of the products you received .
We are happy to help you and will immediately provide a suitable solution.
What if I am not satisfied with the products or my order?
That's certainly not the intention. Your satisfaction is important to us , and we'd like to resolve this quickly.
Send us an email to support@bymissi.com with:
- your order number
- a brief description of the problem
- photos clearly showing the problem (product, packaging and, if relevant, track & trace)
Our team will review your message as soon as possible and provide a suitable solution .
Product Questions & Ingredients
Are By Missi products safe for my nails?
Absolutely! All Missi products are carefully developed and contain safe, high-quality ingredients that won't harm your natural nail .
Our mission is to create beautiful nails that are not only salon-quality but also protect the health of your natural nails .
Our gel caps and nail products are free of harmful chemicals like formaldehyde, toluene, DBP, TPO, and HEMA . They're also paraben-free, hypoallergenic, allergy-friendly , and chemical-free, so you can enjoy beautiful nails without worry.
Are MISSI products vegan and not tested on animals?
Absolutely! By Missi is 100% vegan and cruelty-free . We never test our products on animals and only work with partners who share our values.
Are the products suitable for sensitive nails or allergies?
Yes, our formulas are developed with the most skin-friendly ingredients possible.
If you have a known allergy or intolerance , always check the ingredients list on the packaging first or contact us at support@bymissi.com - we're happy to help you personally.
How long do the gel covers last?
When applied correctly, our gel covers stay beautiful for 14+ days , without chipping or fading.
For best results, we recommend following the video instructions on the website and thoroughly degreasing your nails before use.
🎥 Watch our video instructions for a step-by-step explanation!
Do the products contain harmful substances?
No. All MISSI products are free of parabens, sulfates, formaldehyde, toluene, and DBP .
Our priority is your safety, health and comfort when wearing beautiful nails.
Where are By Missi products made?
All MISSI products are manufactured in certified laboratories in the EU, South Korea and China , where the highest quality and safety standards are applied.
Our products comply with all European regulations and have CE certification , so you are always assured of safety, quality and reliability .
Do you need a UV lamp for MISSI products?
No, that's not necessary. Missi products are designed to be used without a UV lamp .
Our gel covers are pre-cured and adhere to the natural nail using light pressure and body temperature – completely without exposure to harmful UV rays.
With Missi you can easily create professional nails at home , quickly, safely and without hassle.